Terms of Service

Last updated: 2026-05-11 · Effective date: 2026-05-11

These Terms govern your use of Hivium (the “Service”), operated by Quantum Hive LLC, a limited liability company incorporated in the State of Florida, USA (“Hivium”, “we”, “us”).

1. Acceptance

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use Hivium.

2. Description of the Service

Hivium is a SaaS platform providing AI agents with human-in-the-loop control, messaging integrations (WhatsApp and the channels you connect), semantic knowledge base, MCP tools, CRM pipelines, AI receptionist, visual workflows, unified inbox, voice clone, and observability.

3. Accounts and Ownership

• Eligibility: You must be at least 18 years old to use Hivium. We do not accept accounts from minors under 18. If we discover that a minor created an account, we will terminate it without a refund.
• You are responsible for keeping your credentials secure. Enable 2FA when available.
• One account per person. Do not share your password.
• The account and workspace belong to you. Invitations you send and subscriptions you purchase are associated with the workspace, not individual users.
• In the event of an ownership dispute between workspace members, we defer to the owner-of-record (the workspace creator). Forcing an ownership transfer requires a court order or written consent signed by all parties.
• Notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You may NOT use Hivium to:

• Spam: send unsolicited bulk messages, including via WhatsApp, SMS, or email.
• Harassment: harass, threaten, stalk, dox, or engage in hate speech.
• Illegal activity: controlled substances, weapons, child sexual abuse material (CSAM), human trafficking, fraud, money laundering, sanctions evasion, or copyright infringement.
• Phishing or social engineering.
• Reverse engineering, decompiling, or attempting to derive the source code of the Service.
• Abusive scraping or automating our API beyond documented rate limits.
• Circumventing cost caps, feature gates, billing, or quotas through multiple accounts.
• Upload content that violates the terms of service of any upstream integration (Meta/WhatsApp, etc.).
• Prohibited data: Hivium is NOT HIPAA-covered or PCI-DSS-certified. Do NOT upload Protected Health Information (PHI/HIPAA), sensitive health data, Social Security Numbers (SSN) or other government identification numbers, payment card credentials, private keys, or classified/regulated data. If you do, you bear full responsibility and we may terminate your account without a refund.

Violating these Terms results in immediate suspension without a refund. Spam may be reported to Meta and may result in your WhatsApp Business number being banned.

5. Billing and Subscriptions

• A free trial is available for some plans (described on the pricing page). Enterprise requires a demo.
• We charge in advance, monthly or annually.
• Refund policy: within the first 30 days of your initial purchase you may request a pro-rated refund for the unused portion of your billing period. After 30 days no refunds are issued; you retain access until the end of the paid period.
• Annual plans: 2 months free (~16% discount) compared to the monthly equivalent.
• Plan changes are prorated in the next billing cycle.
• Payments via Stripe, Mercado Pago or Wompi (Visa, Mastercard, Amex, debit, ACH when enabled).
• If a payment fails, we notify you by email and give you 7 days to update your payment method before suspending access. After 30 days of non-payment, the subscription is terminated.

6. Cancellation and Termination

• You may cancel at any time from Settings → Billing.
• Access continues until the end of the paid period.
• You can request deletion of your data by writing to hivium@proton.me or via /legal/data-deletion; we process it as soon as possible.
• We may terminate your account if: you violate these Terms, there are unpaid invoices for more than 30 days, or we detect abuse of the Service.
• Inactive accounts (no login or activity) for more than 30 consecutive days combined with non-payment may be automatically terminated.

7. Intellectual Property

Yours: your conversations, the knowledge base you upload, your custom prompts, your workspace branding, and the content you generate. We do NOT train models on your content.

Ours: the Hivium codebase, the “Hivium” brand and logo, the default product prompts, the infrastructure, and the algorithms.

You grant us a limited, non-exclusive, worldwide, revocable license to process your content solely for the purpose of providing the Service.

8. Availability and SLA

• Free / Starter / Pro plans: best effort, no guaranteed SLA.
• Enterprise plan: 99.9% monthly SLA with service credits if breached (as defined in a signed MSA).
• Planned maintenance is announced at least 48 hours in advance.
• Outages caused by upstream providers (Anthropic, OpenAI, Supabase, AWS, Meta) are outside our direct control and do not count against the SLA.

9. DMCA / Copyright Notice

We respect intellectual property rights. If you believe content hosted by our users infringes your copyright, send us a DMCA notice at legal@hivium.app including:

• Physical or electronic signature of the copyright owner or authorized representative.
• Identification of the copyrighted work.
• Identification of the infringing material and its specific URL.
• Your contact information (name, address, phone, email).
• A statement of good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

We process valid notices within a reasonable time. Counter-notices are also accepted at the same email. Designated DMCA Agent: legal@hivium.app.

10. Limitation of Liability (No-Warranty / No-Liability)

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

To the maximum extent permitted by applicable law, Hivium will not be liable for indirect, incidental, consequential, special, or punitive damages. Our total cumulative liability in connection with the Service is limited to the amount you paid to Hivium in the 12 months preceding the event giving rise to the claim.

We are NOT responsible for:

• Decisions you make based on bot outputs.
• Messages sent by the bot in auto-respond mode (which you configure).
• LLM costs exceeded if you configure caps incorrectly or disable them.
• Suspensions from WhatsApp, Hivium, or other upstream platforms caused by your use.
• Data loss due to causes outside our reasonable control.

Human-in-the-loop exists for a reason: review bot responses before sending them to customers in sensitive contexts (legal, medical, financial).

11. Indemnification

You agree to indemnify and hold harmless Hivium from any third-party claims arising from: (a) your use of the Service in violation of these Terms, (b) your content, (c) your violation of applicable laws, or (d) your negligence or willful misconduct.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA (excluding its conflict-of-law rules).

Resolution: any dispute will first be attempted through good-faith negotiation (30 days). If unresolved, it will be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Miami-Dade County, Florida.

You waive the right to initiate or participate in class action lawsuits against Hivium. This waiver does not apply where prohibited by law (e.g., certain consumer rights in some jurisdictions).

13. Changes

We may modify these Terms. Material changes will be notified by email or in-product with at least 30 days' notice. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

14. Contact

Quantum Hive LLC
4855 W Hillsboro Blvd, B3
Coconut Creek, FL 33073, United States
Email: legal@hivium.app

Last updated: 2026-05-11. We may update these Terms; we will notify you via email or in-product.